Repair or Replace
You have options! Every old or broken thermal label printer has two ways back to full speed: a Next Business Day* fix from a certified technician, or a trade‑in credit toward new Zebra technology. We'll help you pick the right one in under two minutes.
Here's the quick way to tell
Choose Repair if…
- The printer is under 5–7 years old
- It was working fine until recently
- You need it back today, not next week
- It's a model you rely on and know well
- Parts and support are still available
Choose Replace if…
- It's an older outdated thermal label printer - ANY BRAND
- You've repaired it more than once this year
- It's slower and less reliable than newer models
- The manufacturer warranty is long expired
- You want a rebate to offset the upgrade cost
Fastest printer repair, at your location
A down printer stalls your whole operation — labels stop, orders back up, and your team waits. MIDCOM sends a factory-certified technician directly to your facility, usually the next business day, so you're back up without shipping anything out.
Call us today if…
- Your printer isn't printing at all
- It's skipping labels or feeding paper wrong
- Print quality is faded or unreadable
- It stopped working with no warning
- You're seeing error codes
- The manufacturer warranty has expired
- You can't get the manufacturer on the phone
- It's due for routine maintenance
- No local shop can get there fast enough
- Your operation depends on this printer daily
We repair most major printer types**
Technician arrived on time and finished the job quickly, with clear confidence in the work.
— Steve S.Four line printers needed a look — one was down for good. A tech was on-site the very next day with a parts quote in minutes.
— Mary M.Reached a rep right away, and the technician who came out was courteous and fixed our IBM Infoprint fast.
— Couch Distributing Co.*Based on an average of 90%+ onsite next-business-day service; may vary by location, timing, and equipment type. **Some brands/models we don't repair. Trade-in may be the best option
Trade it in. Get up to $500 toward new Zebra tech
Holding onto outdated printer technology quietly costs you efficiency, visibility, and profitability. The Go Zebra Trade-In Program lets you retire any old thermal printer — Zebra or a competitor's — and put real money toward the newest generation of Zebra printers.
⏱ Offer ends December 31, 2026Buy a qualifying Zebra printer
Purchase any eligible new Zebra printer from MIDCOM — see the qualifying models and rebate amounts below.
Trade in your old unit
Any old thermal printer qualifies — including competitor brands — as long as it powers on and has a printhead.
Get your rebate
Rebates range from $50 to $500 per printer depending on the new model purchased. Fill out the form or call to start.
Qualifying printer models with rebate
| New Zebra Model | Rebate |
|---|---|
| ZT620 | $500 |
| ZT610 | $300 |
| ZT510 | $200 |
| ZT421 | $150 |
| ZT411 | $150 |
| ZQ521 | $100 |
| ZQ630+ / ZQ620+ / ZQ610 / ZQ610+ | $100 |
| ZQ620-HC+ / ZQ610-HC+ | $100 |
| ZQ511 / ZQ320+ | $75 |
| ZQ310+ | $75 |
| ZD510-HC | $75 |
| ZT230 / ZT220 | $50 |
| ZT111 / ZT231 | $50 |
See if your model can be traded-in? Call (866) 431-8002 — most old thermal printers that power on qualify for some level of trade-in credit.
Start My Trade-In →Repair vs. Replace, at a glance
Still weighing it up? Here's how the two options actually compare.
Either way, we've got you covered
One call gets you a technician dispatched or a trade-in started. Tell us what's going on and we'll point you the right direction.
(800) 643-2664
Get a fast, no-obligation quote now!
*Based on an average of over 90% onsite next business day service. This may vary depending on the time the service call is placed, the location where service is needed and the equipment type.
**Some brands/models we don't repair. Trade-in may be the best option
