Blog Post

Zebra OneCare Plan

ericjgough • Sep 10, 2015

Have you heard about Zebra’s new OneCare Plans for printers and Enterprise products?

Their tag line is ‘if it’s broken, we’ll fix it’, and it seems like the statement holds true and these flexible plans are designed to do just that. There are 3 different service levels – Essential, Select and Premier, which allow you to customize your service level coverage beyond the manufacturer’s warranty to best match your business requirements. On these plans, everything is fixed – from worn out and broken parts, including normal wear and tear and also accidental damage. These plans can be purchased within 30 days of your Zebra equipment purchase.

The return process with these plans is extremely easy and quick. Return requests can be made online, 24 hours a day, with experienced technical support staff conveniently available to assist with any questions and resolve your issues, with the ability to speak in 16 languages.

Below are the highlights of each of the plan levels:

Zebra OneCare Essentials

  • Term: 3-5 years
  • Comprehensive coverage, including normal wear and tear, as well as accidental breakage
  • Printer cleaning and adjustment
  • OS updates and upgrades
  • Technical support during your local business hours (weekdays, 8am-5pm)
  • 3-day turnaround time on repairs, and return shipping
  • User assessment and learning resources for staff
  • On-Site service option -technician dispatched to your facility to troubleshoot and resolve issues for the most critical situations
  • Device Diagnostics Service – allows you to detect WAN connectivity, memory and battery issues on mobile computers to help you triage problems (for Enterprise Products)

Zebra OneCare Select

  • Higher level than Essential
  • Term: 3-5 years
  • Comprehensive coverage, including normal wear and tear, as well as accidental breakage
  • Printer cleaning and adjustment
  • OS updates and upgrades
  • Replacement printer shipped out immediate upon notification – before broken unit is received for repair
  • Next day return shipping
  • Printer settings and label formats are commissioned so your printer is ready to use on arrival
  • 24/7 Technical support help desk availability
  • User assessment and learning resources for staff
  • Cloud-based visibility service option, powered by our Asset Visibility Platform (providing the location, condition and usage patterns of your LinkOS network enabled printers to enhance worker productivity)

Zebra OneCare Premier

  • Highest level of service
  • Term: Custom
  • Essential package plus personalized customization of the features you need to maximize process throughput and simplify your operation
  • Same day repair and return service
  • Advanced diagnostics
  • Customized dashboards
  • 3rd party software support
  • Proactive alerts designed for your set thresholds
  • Dedicated helpdesk support

For more information and to purchase Zebra OneCare service coverage plans, or to learn more about your options on your printer and scanning needs, call us as (800) 643-2664 and immediately talk to one of our friendly representatives; or chat us up on Facebook , Twitter , Google+ and LinkedIn !

inventory management strategies
By egough 01 Apr, 2024
Optimize your inventory management control to enhance operational efficiency and meet evolving consumer demands. Learn how to master effective inventory management in 2024 and beyond.
rfid future
By egough 26 Jan, 2024
Radio Frequency Identification (RFID) is set to become an integral part of our more efficient and connected future world. Read on to learn how.
ecommerce trends 2024
By egough 01 Dec, 2023
eCommerce fulfillment strategies are evolving at a rapid pace to keep up with consumer demands, technological advancements, and global challenges. Retailers are exploring innovative solutions to reduce costs, enhance efficiency, and improve customer experience. Let's delve into the eCommerce fulfillment trends that are set to dominate the industry in 2024.
warehouse peak season
By egough 13 Sep, 2023
Learn how to prepare your warehouse operations for peak season, from early planning to efficient returns management and other key strategies for success.
logistic operation future proof
By egough 11 Sep, 2023
Here are four foolproof ways companies can rethink their future strategies to keep up with constant demand.
warehouse of the future
By egough 27 Jul, 2023
With the warehousing industry constantly changing and evolving, we can expect to see many technological advancements in the warehouses of the future
food safety modernization act
By egough 13 Jun, 2023
Find out more about the Food Safety Modernization Act (FSMA) requirements and how warehouses can comply with these requirements.
warehouse quality control workflow shipping
By egough 09 May, 2023
Introducing strong quality control processes in your shipping warehouse can make the fulfillment process smoother and the workflows better. Let’s take a look at some ways to do this.
improve working environment overcome labor shortages
By egough 30 Mar, 2023
Here are 4 ways that working environments can be improved to overcome the labor shortages of 2023 and retain labor for longer periods.
barcode printer labels ribbon wrong supplies
By egough 06 Mar, 2023
Choosing the wrong barcode printer supplies including labels and ribbons can increase hardware costs and impact productivity. Click here to learn more about the consequences of choosing the wrong supplies.
Show More
Share by: